Why is it so important to delegate your customer service?
Today, the competition in E-commerce is fierce. Therefore, it is crucial to focus your energy and time on the essentials to improve the customer experience. As you know, consumers are looking for better attention and better customer service (Attentive after-sales service).
For many companies, delegating their customer support is considered very costly. However, this misconception is changing, as we now know that it is less expensive to retain a customer than to acquire a new one. New customers cost on average five times more to acquire than existing customers.
Thus, customer satisfaction and retention have become key elements for businesses, which are in the hands of customer service. On the other hand, it has been demonstrated that the quality of after-sales service has a significant influence on the purchasing decision and, therefore, on increasing sales.
Conversely, it is also essential to note that an unsatisfied customer with the services provided by your brand or E-commerce store will share their negative experience more than a satisfied customer, which can be detrimental to your business in the long term.
It is, therefore, preferable to find a competent person to entrust them with the management of the customer relationship of your E-commerce sites. This is the reason for my service on this platform.
This service will not only increase your customer satisfaction rate but also significantly reduce your rate of complaints, returns, and disputes.
What will you receive for €5?
For €5, I will handle your after-sales service and respond to 1 to 20 emails from your clients. My goal is to work with you on a long-term collaboration. Moreover, an interview or chat can take place on the platform before the order to discuss so that you can be sure that I am the right fit for you.
I am Lucas, and I have over five years of experience in customer support management. My expertise allows me to provide quality service to professionals in need. My services will help you place the customer at the center and improve the customer relationship, increasing the rate of satisfaction and retention.
I have already worked with these tools: Shopify, PayPal, AliExpress, Facebook; Zendesk, Freshdesk, G-Suite, Georgia. All of this is not a secret to me. I will easily adapt to any type of business: Brand, Dropshipping, E-commerce site, and Subscription service.