The company 5EUROS with the trade name ComeUp, a simplified joint stock company with a capital of 30,000 euros, registered with the RCS of Paris 829 285 451 00011, whose head office is located at the Centre d''Affaires Reims - Bezannes 7 rue Pierre SALMON 51430 BEZANNES, offers on its website accessible at https://comeup.com (hereinafter the "Site") a platform of online services. The Site proposes to Internet users, through its intermediary, to enter into contact with each other, with the exclusive aim of selling and/or buying dematerialized services.
"Affiliate" means a Member who is a beneficiary of the ComeUp affiliate system
"ComeUp Plus" means ComeUp's subscription service for Sellers.
"ComeUp Direct" means the voice and video messaging system between Sellers and buyers
"Chat" means a messaging system that allows Members to communicate with each other through messages.
"Customer" means a Member of the Site who purchases a service from a Seller and pays the Seller accordingly.
"Account" refers to the personal space created by the Member on the Site, containing his/her personal information (identification, statistics on the Site, etc.) accessible thanks to the combination of an email address and a Password defined by the Visitor at the time of creating his/her Account.
"Verified Account" is an Account with a validated e-mail address.
"Dashboard" means the page that summarizes a Member's purchases, services and sales.
"Member" refers to a Visitor who has an Account on the Site and who is identified on the Site.
"Password" means the password chosen by the Visitor when creating his Account in order to access the Site. It must contain at least 6 alphanumeric characters.
"Option" is attached to a service and allows to make this service more complete. An option can modify the rate and the delivery time of the service.
"Wallet" represents the Member's virtual account on the Site. It contains the amount of money that the Member has at his disposal that he can spend by purchasing services or withdraw via the payment methods offered by the Site.
"Pseudonym" is a sequence of at least 3 characters and can be up to 16 characters long and can only contain letters, numbers and underscores. It designates the name chosen by the Member to represent him/her on the Site.
"Service" refers to a service, whether professional or non-professional, offered by a Member of the Site.
"the Site": refers to the Site comeup.com and its company 5EUROS SAS
"Visitor": means an Internet user who visits the Site without having an Account
"Seller" is a Member who has obtained the Seller level.
In order to create an Account, the Visitor must enter an e-mail address of his choice, a unique and secret Password and a Nickname in the corresponding form on the Site. The Visitor may also use the automatic creation of an Account via Facebook or Google.
This information is strictly personal. The Visitor must guarantee its confidentiality and ensure that it is not used by others. Therefore, when a Visitor's login and password are used, there will be a presumption that it is the Visitor who uses them. Following the click on the "Register" button, his registration will be finalized.
A Member may delete his or her Account at any time. To do so, simply go to the settings page and click on "Delete your account".
In the case of a deletion of the Account by the Site or the Member, comments, services and various interactions created by the said Member will be removed from the Site and will no longer be visible. Orders that are not in "completed" status will be cancelled and the money will be returned to the Customer. The sums in the Member's wallet will no longer be recoverable.
For security reasons, the Site reserves the right to keep the information of a Member for 6 months even if it is no longer visible to other Members.
When a Visitor becomes a Member of the Site, he/she has access to different levels depending on his/her status as a Seller. Each level allows access to a certain number of functionalities. Once a level has been obtained, the Member will be notified by e-mail. In case of refusal or loss of a level, he will receive the reasons by e-mail.
When a Member has just registered, he automatically obtains the level 0. He can then buy normally on the Site but in no case to start selling.
To obtain the Seller level:
The Seller level allows the Member to:
The Site does not allow the Member to be a Seller if the Member's country of residence is listed at this address https://support-en.comeup.com/article/1494-are-there-any-country-restrictions-on-comeup
The Site prohibits to be a Seller level for any Member falsifying his real IP address by means of a proxy or VPN.
To obtain the verified Seller level:
The verified Seller level allows the Member to obtain the status of "Verified Seller" on the Site as specified in the conditions of article 13.2.
In case the Member makes a change on his account (modification of his contact details, profile picture, e-mail address, ComeUp Plus offer...), it may result in a loss of level. The Member will have to redo the validation process to regain his level or to take the right ComeUp Plus offer.
The Seller declares that it owns at the outset, and then assigns all rights of use relating to the service it sells, unless otherwise stipulated at the outset, notified in the details of its service. The Site reserves the right to use any material related to a service and any content published on the Site for marketing, promotional or publishing purposes, without limitation of use.
Please note that the Site only accepts dematerialized services, i.e., services that do not require physical delivery or meeting. The entire delivery process must take place in the Site's order manager.
Without a ComeUp Plus plan, it can be between 5 € and 100 € maximum.
With a standard ComeUp Plus offer, it can be between 5 € and 250 € maximum.
With a ComeUp Plus Premium offer, it can be between 5 € and 1000 € maximum.
A Seller can modify the price of his service:
Each order will result in a total net revenue of the order (price of the service + possible options + express delivery) for the Seller, after its effective delivery (See 6.6 - end of order) minus the commission and VAT.
Whatever the amount of the order, the Site's commission is 1 € excl. In addition to this, bank and verification fees are to be paid by the Customer. They are fixed whatever the amount of the order: 5% + 0,30 € HT.
In the event that a Customer adds an Option or express delivery to an order already in progress, an additional commission of 1 euro (excl. VAT) will be charged, as well as bank charges equivalent to 5% + €0.30 (excl. VAT) of the total added.
Whatever the amount of the order, the Site's commission is 20% of the amount before tax, excluding tip. In addition to that, bank and verification fees are to be paid by the Customer. They are fixed whatever the amount of the order: 5% + 0,30 € HT.
In the event that a Customer adds an Option or express delivery to an order already in progress, 20% of the additional commission will be deducted, as well as bank charges equivalent to 5% + €0.30 before tax of the total added.
The commission is calculated at the time of payment by the Customer. In case a Seller subscribes to a ComeUp Plus offer during the order processing, the commission will not change and will always be the one applied at the time of payment. This rule also applies if a Seller cancels his ComeUp Plus offer during the processing of the order, the commission on this offer will remain at 1 € HT.
When paying for an order, the Customer can freely leave a tip to the Seller. This tip is then included in the price of the order and the bank charges are applied. In case a Seller does not have a ComeUp Plus offer, the 20% commission taken by the Site does not apply to the tip. To add a tip, the Customer has the choice to add 5%, 10%, 15% or 20% to the order price excluding bank charges.
To be able to submit, edit or activate its services, the Seller must have reached the Seller level as specified in point 4.3.3 of these conditions.
A Seller can only have 6 services (validated or not validated) at the same time on the Site, each composed of a maximum of 10 options at a maximum of €100 per option. These numbers can be increased with a ComeUp Plus offer (see section 13).
In order to create a service, the Seller must go to the page https://comeup.com/sales/services and click on "New service". He will then be invited to fill in a form and to validate it according to the conditions of article 5.6.
A service can have several states on the Site.
When a service is submitted or modified, it is then reviewed by the Site's moderation team, which will check and review all the information.
The Site systematically refuses the services:
Each service may have its own specificities, this list is not exhaustive.
In order to correct small errors and to avoid back and forth between the Site and a Seller, the Site reserves the right to modify the text and/or images of a service as well as its possible options.
The Site undertakes to validate and index on the Site a service and its possible Options and express delivery as soon as possible. Any refusal of a service or an option will be justified by e-mail to the Seller and in the list of its services.
In the event that a service or option is incomplete at the time of its submission, the Site will send a request for modification to the Seller. The Seller will then have to make the modifications and the service will be back on hold for moderation.
In the event that the Site makes multiple moderation returns without sufficient changes from the Seller, the service will be disabled.
Each Seller can edit the content of its service directly via its Dashboard. Each modification to a service's description, instructions, option or image will result in the change of its status to "awaiting moderation". Once the modification is validated by the Site team, it will return to its original status.
Once a service is validated by the team, its category or categories can no longer be modified by the Seller.
Each Seller can modify/add Options or express delivery to a service at any time. Each change made by the Seller will be verified by the Site team and these changes will be referenced on the Site only after this verification.
To make a purchase, you must have an account. Then, on the desired service, click on "order". It is then possible to choose the payment method: PayPal, Credit Card or Wallet (see section 6.2), if available.
Once the order is paid, it will be directly transmitted to the Seller. The Seller then has 48 hours to accept or decline the order. If the order requires instructions for its completion, the Customer shall transmit to the Seller during this period all instructions necessary for the proper completion of the order. The Seller shall not accept the order until he has everything in hand to carry it out.
In the event that the order is refused by the Seller, it shall be cancelled in accordance with the conditions of Article 6.8.2.
If the Seller has not accepted or refused the order within 48 hours, it will be cancelled according to the conditions of article 6.8.2.
In case the order is accepted by the Seller, its status will change to "In Progress" and the delivery period will start.
For the payment of an order, the Site supports 3 payment methods:
As soon as an order is created, a discussion opens between the Customer and the Seller thanks to a chat system that will serve as a means of exchange during the entire order until the order is completed (see article 6.6. End of order). In this chat, the Customer and the Seller shall respect the conditions of article 8 "Responsibilities and guarantees of the Member".
When a Seller has a ComeUp Plus premium offer, he has the possibility to activate ComeUp Direct from his settings.
This gives him the possibility to initiate a call to his Customer, from the ComeUp chat. Once the call is launched, he will be able to talk to him, share his screen and activate his camera.
At the end of the call, the duration of the call will be recorded in the chat.
The Seller is responsible at the end of the call to make a summary of the discussion if this discussion contains elements essential to the order.
Once the Seller has completed his order, he can deliver it directly on the order tracking interface via the forms provided for this purpose.
A Seller who declares that he has delivered his order on the Site without having actually delivered it in full will be penalized according to the conditions set forth in Article 11. The delivery must be made only when the Seller has finished what is planned in his service.
Once the Customer has been delivered, the order will change to the status "Delivered". Three cases are then possible:
A Customer does not receive any compensation for leaving a review of an order.
As long as the Seller and the Customer agree to proceed with alterations, their number will be unlimited. However, they may cancel the order according to the terms and conditions set forth in Article 6.7.
Following a delivery made by the Seller, the Customer has 7 days to request a rework. Once the alteration is requested, it must be accepted by the Seller. Depending on the stage of the order, the Customer can also open a dispute, this option will then be displayed on his order tracking.
If the alteration is accepted, the order will be in "in progress" status until the Seller delivers his work again.
The delivery time is then increased by the same amount as the basic time and is calculated at the time the Customer made his request for alterations.
Example: A Customer places an order that is to last 6 days. He asks for an alteration on January 1st, the alteration is accepted on January 3rd, the Seller has until midnight on January 7th to deliver before being out of time.
If the alteration is refused, the Customer has 7 days to open a dispute according to the conditions of article 6.10 or to finish the order by noting it. Once the deadline has passed, the order will be automatically terminated.
An order is defined as "Finished" when the Customer has validated the delivery made by the Seller or when the Seller has delivered but the Customer has not made any return 7 days after the delivery. Seller and Customer can continue to chat in the chat room 7 days after the order is closed but cannot intervene on the order.
The Site will then deposit the amount of the order into the Seller's wallet. Once this money is in the Seller's wallet, he can then withdraw it according to the conditions defined in article 7. Once the order is completed, billing documents are available and described in section 6.10 Billing.
The status "expired" also marks the end of the order. This status is explained in the conditions of article 6.12.
A delivery is considered to be late when the delivery time of the order is exceeded.
As soon as an order is late, it is notified as such on the order manager.
As long as the order has not reached the status of "completed" or "expired" and when the Site proposes it, the Customer can ask his Seller to cancel his order on the order manager. However, the Seller is under no obligation to accept. The Customer and the Seller can discuss in the messaging system to reach an agreement. It is to be noted that if the Customer has requested a cancellation and the Seller does not respond within 48 hours, the order is automatically cancelled. If the Seller agrees, the money is returned to the Customer according to the conditions defined in article 6.9.2.
At any time and as long as the order has not the status of "completed" or "expired", the Seller may unilaterally cancel the order, without asking for the Customer's opinion. The money is then returned to the Customer according to the conditions defined in article 6.9.2. The Site reserves however the right to contact a Seller to ask him to justify a cancellation. Without a reason considered valid by the Site, the Site reserves the right to sanction a Seller according to the conditions defined in article 11.
A buyer can cancel an order unilaterally in two situations: If the Seller has exceeded its delivery time on the offending order. If the Seller has not yet accepted the order and therefore has not yet started work. In these two cases and only in these cases, a button will appear in the order manager so that the Customer can cancel it directly. The Site will then refund the amount spent for this order within the time limits defined in article 6.9.2.
The Site will not be able to proceed in any way to the refunding of a Customer directly on his bank or PayPal account following an order, whatever its status.
It is also recalled that under Article L221-28 of the Consumer Code, the right of withdrawal can not be exercised for contracts for the supply of digital content not provided on a material medium whose execution has begun after prior express consent of the consumer. The Customer thus waives his right of withdrawal and therefore of reimbursement.
To obtain a refund, the Customer, when an order is "in progress", will have to use the "mutual cancellation" described in article 6.8.1 or the "unilateral cancellation by the Customer" in article 6.8.2.
When an order has the status "completed", the money being paid to the Seller, there is no more possibility of cancellation and thus of refund. When an order has the status "expired", there is no more possibility of cancellation and thus of refund.
When the order has the status "cancelled", the amount is refunded in full to the Customer, including commission, tip, bank charges and VAT. If several partial refunds lead to a total refund and thus a cancellation, the amount is returned in full to the Customer, including commission, tip, bank charges and VAT.
When a partial refund is executed, the partially refunded amount is returned to the Customer. However, the commission, bank charges, and VAT associated with the commission and charges will not be refunded.
A refund is always executed immediately by the Site, whether it is total or partial, on the payment method that was used. Depending on the payment method the Customer has used, the amount will be refunded immediately to his Wallet, to PayPal within the time frame of the conditions defined by PayPal and to his bank account within the time frame of the conditions defined by Braintree.
During an order, when the Salesman and his Customer do not manage to agree on the cancellation of an order or a retouching, the Customer will have the possibility of asking for the opening of a litigation on his order manager in the following cases:
Once the dispute is opened, the order is then frozen and cannot be modified.
When the dispute is opened, the Site makes intervene a mediator to find the best possible outcome to the problem in a discussion including the Customer and the Salesman. The mediator will study the order and propose solutions if possible. If no solution is found, the mediator will then have the choice to :
The decision of the mediator is firm and final. It cannot be challenged.
If during a dispute opened on the Site the Customer decides to open a recourse via his method of payment (PayPal or his banking institution) then the mediator will stop all mediation and will leave the order "Frozen" while waiting for the end of the recourse.
The Site publishes in the name and on behalf of the Seller the necessary documents so that the Customer can justify his expenditure. This is page 1 of the billing document. In the case of an order to a private individual, this one does not have the right to invoice but can all the same propose its services; the edited document is then not an invoice but a receipt.
As this is a private seller, there is no VAT on the amount due to the seller.
The amount indicated is the amount due to the Seller. This document is also given to him so that he can justify his income and make the appropriate declarations.
The Site publishes in the name and on behalf of the Seller the necessary documents so that the Customer can justify his expenditure. This is page 1 of the billing document. In the case of an order to a professional or an auto-entrepreneur, this one has the right to invoice, the Site makes it thus for him by taking into account its statute, its country as well as that of the Customer.
The amount indicated is the one that belongs to the Seller. This document is also given to him so that he can justify his income and make the appropriate declarations.
On page 2 of the document of invoicing is the part which relates to the service of the Site i.e. the setting in relation between the Salesman and the Customer.
It is an invoice for the Customer. The amount paid by the Customer when ordering corresponds to the Seller's invoice added to the Site's invoice.
When an order exceeds 5 months between the time it was paid and whatever its status (except in dispute), it will automatically take the status "expired" on the Site. The total amount paid by the Customer will then be put to the benefit of the Site. However, a Customer with an expired order can write to https://comeup.com/contact and ask for a voucher equal to the amount paid minus the amount of VAT if VAT has been paid and bank charges. However, no refund will be possible.
Adding a review is available to the Customer 7 days after the order is set to "delivered" status. Submitting a notification will change the status of the order to "completed". No review can be submitted at any other time, especially after a dispute has been settled by the Site.
The Site will be able to modify the opinion only in the following cases:
In no case the Site will be able to change a positive review into a negative review and vice versa.
The Customer can request the removal of his review by contacting the Site on https://comeup.com/contact. The comment will then be removed as soon as possible.
A Seller can only ask for the removal of a review filed on one of its services when :
In order to retrieve money from his or her Wallet, the Member must use Hyperwallet. By agreeing to withdraw money, Member agrees to the terms of Hyperwallet [https://www.hyperwallet.com/legal/] The amount that can be withdrawn by the Member must be at least 1 Euro per transfer to Hyperwallet.
The withdrawal request is made from the "Portfolio" page and can be made at any time. Once the withdrawal request has been made, the withdrawal appears in the list with the status "pending". The Site will then verify this transfer request to ensure that fraud and money laundering are avoided. Once the verification process is complete, which can take anywhere from 3 to 5 days, the wire transfer is set to "approved" and the money is sent to the Member's Hyperwallet account. If this is the first withdrawal, the Member will be asked to set up his Hyperwallet account. He will have to follow the instructions given by the Site.
Once the money has been transferred to the Member's Hyperwallet account, the Member will be able to retrieve the money according to the conditions set by Hyperwallet.
In the event that the Site observes irregularities as described in Article 9.2 or in the delivery process, withdrawals will be blocked and the Site will then contact the Member.
Withdrawal amounts will be credited to the Hyperwallet account configured by the Member.
Please note that the Site will not take any commission or fees on a withdrawal to Hyperwallet.
Hyperwallet does charge fees, however, so please contact them for more information https://pay.hyperwallet.com/hw2web/consumer/page/contact.xhtml#selfServiceSupport
Sellers and Customer agree to carry out the entire ordering process on the Site. Any external communication is strictly forbidden. An order that has been processed outside the classic ordering process will not be considered valid by the Site and will not be insured in case of a problem.
A Member undertakes never to transmit personal details, telephone number, e-mail address, instant messaging address, except if this information is specifically requested in the instructions for carrying out a service.
A Member may not promote any product or service, company or URL, whatsoever, except for items found on the Site.
A Member is responsible for the information he or she puts on the Site. He/she undertakes to provide complete and honest information as requested by the Site. This information must correspond to reality.
A Seller must honor his transactions and cannot cancel any without a valid reason.
Under the terms of the tax legislation, the Seller must declare any occasional profit on his income tax return (n° 2042) in the category of non-commercial profits (BNC) if he is an individual. For the professionals (micro-business, auto entrepreneur, SARL, etc.) the perceived incomes will be integrated in the accounting balance sheet. The Site declines any responsibility towards the Seller who would not respect his tax obligations of declaration of the incomes generated by the sold service.
A Member undertakes to keep his Identifier and Password secret and confidential.
A Member acknowledges that he/she is solely responsible for the use he/she makes of the Site.
A Member also agrees not to allow any person to access the Site via his or her Account.
A Member acknowledges that the Site is not responsible in any way for difficulties encountered in accessing and using the Site due to electronic communication networks and in particular Internet access services.
A Member is not authorized to make any comments that are illicit or contrary to good morals (in particular obscene, indecent, defamatory, pornographic, abusive, threatening or harassing of any kind).
A Member may not make statements that could reasonably be considered defamatory or damaging to the image of the Site.
In case of closure of the Account by decision of the Site, the Member will no longer be able to register or have access to the Site without the written agreement of the Site.
The Member acknowledges that any attempt to enter the Site's system in an unauthorized manner or on an Account, interfering with the procedures or performance of the Site, or deliberately damaging the Site is subject to prosecution in civil and/or criminal court and immediate closure of his Account.
A natural person or a legal entity may have only one Account on the Site. A Seller cannot have several accounts.
The Site undertakes to fight within the limits of the possible against the services which would prove to be scams or ill-intentioned Sellers.
All the services being read again by our team before validation, it is advisable to the buyers not to give any confidential information, no password, no banking data, e-mail address or personal telephone number to avoid at most the risk of fraud. In the event that the behavior of a Member is suspicious, it must be immediately reported to the Site's managers via the contact form on comeup.com/contact.
In the event that Sellers do not respect our conditions, they will be exposed to the sanctions detailed in article 11.
In the fight against overdue payments, bank fraud and money laundering, the Site validates all requests for withdrawal of money after analysis of the transactions within a maximum of 5 working days as specified in Article 7.
In the event that the Site suspects a transaction (false orders, use of a stolen credit card, etc.), the User''s account will be blocked for analysis and the User will be contacted by the Site in order to obtain additional information on his identity. Once the analysis is done, if the Site detects fraud, the Account will be banned and the Seller will not be able to withdraw the amount from his Wallet. If everything is in order, the limit will be lifted.
In case an order is found to be unpaid and its status is not completed, it will be cancelled by our services without any possible compensation for the Seller even if the latter has started or delivered it.
The use of computer programs or artificial intelligence to create Members or services is strictly forbidden on the entire Site. Any Member created automatically will be sanctioned by the Site according to the conditions defined in article 11.
A Member who has placed an order and deliberately left a positive or negative review will have his or her review removed. In the case of a suspicious review, the Site will make the necessary verifications to judge whether this review is sincere and honest according to the work that has been done.
A Seller declaring themself on the Site with an identity that is not his will be immediately removed from the Site according to the conditions defined in article 11.
Members agree to the use of their Pseudonym for promotional and advertising purposes on the entire Site and in all types of media. Members also agree that their service(s) associated with their Username may be used throughout the Site and in any type of media. In the event that the Site wishes to add additional information to this communication, a prior request will be made by e-mail to the Members concerned. In the event of no response from them, the Site will consider that the response is negative.
The decision of the sanction applied is at the discretion of the administrators of the Site. In the event of a problem under French law, the Site may also file a complaint with the competent legal authorities.
In the case of identity theft, the sums remaining in the wallet will not be returned to the Seller but kept in escrow or returned to the Customer.
In all cases, the Member will be informed of his sanction by e-mail as soon as possible.
To become an Affiliate, the Member must either have previously obtained the Seller level defined in the conditions of article 4.3 or validate the following conditions:
Being an Affiliate allows the Member to:
The Site prohibits the Member from being an Affiliate if his country of residence is in the list available at this address.
In the "Affiliate" section, an Affiliate has the possibility to retrieve a code that is his or her referral code. This code can be added to any URL on the Site. For example, a Member can directly add "?sponsor=CODE" on the registration address or on one of its services.
Once the Visitor arrives on the Site via this address, if he registers during his session, the Visitor becomes a Member with the owner of the code as his sponsor if he has not changed the code in the "Sponsor" field of the registration form.
It is also possible for a Visitor to register on the Site with knowledge of the sponsor code. To do this, he must add it in the field provided for this purpose during his registration.
The sponsor will be able to access the list of his godchildren from his affiliate space.
A Seller can only have one sponsor. Once the sponsor has been chosen, it cannot be changed. If a Seller has not chosen a sponsor at the time of registration, he will have 3 months to do so. After this period, a Seller will not be able to have a sponsor.
If the Seller does not have a ComeUp Plus offer at the time he/she becomes a referral, the Site does not offer any benefits. When the Seller activates a ComeUp Plus offer, he/she will automatically benefit from an extra month added free of charge at the time of subscription. This extra month is cumulative with other benefits such as the trial period.
In the case where the Seller benefits from a ComeUp Plus offer active at the time he/she becomes a referral, the Site will automatically add 1 extra month to his/her offer. This extra month can be cumulated with other advantages such as the trial period.
When an Affiliate is the sponsor of a referral, he/she will be able to earn a commission in the form of a percentage of the total amount of the referral's completed orders, depending on the affiliate program in place at the time of the referral's acquisition, excluding bank fees and the Site's commission. These earnings will be earned and withdrawable according to the conditions defined below.
An affiliate program defines the commission that a sponsor earns on an order completed by one of his referrals. There can only be one active affiliate program per referrer at any one time.
The commission paid varies according to the date the order is placed in relation to the date of registration of the referral on the Site.
By default, the affiliate program defines the commission as follows
This default affiliate program may be modified, either in terms of commission or duration, without prior notification from the Site to the Affiliates.
The Site may set up multiple affiliate programs with different commissions and durations.
When an order is placed by a Customer with a referral, the potential commission earned by the referral appears in the referral's current earnings. This gain is definitively validated and "pending withdrawal" when the order is completed and only in this case. The site reserves the right to cancel a commission if the order is cancelled after it has been completed.
The Affiliate may transfer his/her winnings to his/her ComeUp portfolio when the pending winnings exceed 50 euros. The Affiliate can choose the amount he/she wants to transfer. Withdrawal to Hyperwallet can then be made from the wallet according to the conditions in article 7.
ComeUp Plus plans are made for Sellers who wish to have access to additional features on the Site. To purchase a ComeUp Plus offer, the Member must go to: https://comeup.com/plus
A Member who has never subscribed to a ComeUp Plus trial offer can try the formula he/she wants: standard at € 8.99 excl. tax / month or premium at € 34.99 / month. To do so, he/she must go to the page https://comeup.com/plus and click on "Try for free". The Member will then be invited to enter his payment information according to the conditions of article 13.2.2. The payment method will not be debited.
This trial offer is valid for 30 days. Once the 30 days are over and without cancellation request, the ComeUp Plus account initially chosen will be automatically renewed for another month and the payment method debited (see 13.2.4 - renewal).
If a trial offer has been chosen and the Member has cancelled it before the end of the 30 days, it is considered as subscribed. The Member will then not be able to benefit from a new trial offer. Moreover, a Member can only try one offer and cannot accumulate several trial plans.
For Sellers registered on the Site before the launch of ComeUp Plus plans, they will automatically benefit from the premium offer for free without having to enter any payment information for a period of 30 days.
A Member who has purchased a ComeUp Plus offer at 8,99 € HT / month or who benefits from the trial offer gets the advantages described on the page https://comeup.com/plus
A Member who has purchased a ComeUp Plus offer at € 34,99 excl. tax/month gets the advantages described on the page https://comeup.com/plus
When a Member is a Verified Seller, he/she automatically obtains the status of "Verified Seller". The loss of the "Verified Seller" level leads to an automatic withdrawal of the "Verified Seller" status.
A Member who wishes to subscribe for the first time to a ComeUp Plus offer shall have access to the trial offer described in article 13.1.1.
A ComeUp Plus account can be subscribed for a period of 1 month or 12 months and automatically renewed at the end of each period. When choosing the 12 months offer, the payment will have to be done in one time and the Member will automatically get a discount of 2 months free.
To validate the trial offer or purchase a ComeUp Plus offer, the Member will be invited to choose a payment method. The Site accepts payment by credit card, PayPal or via its ComeUp wallet (see payment conditions are detailed in article 6.2).
In the case of the trial offer, the payment method will not be debited but a pre-authorization will be made for the credit card and PayPal. 3-D Secure must be active to validate the credit card pre-authorization. The ComeUp account must have at least the amount of money needed to cover a payment for the selected trial offer. Depending on the payment method chosen, if the pre-authorization is accepted or the ComeUp wallet is sufficiently funded, the trial offer is activated for 30 days.
In case of a subscription to an offer, the payment method will be debited for the chosen duration: 1 month or 12 months and then automatically renewed every month. When the payment method has been correctly debited, the offer is definitively validated.
Once the first month or year is over, the account is automatically renewed using the same payment method that was used when the ComeUp Plus account was purchased. For example, for an account purchased on the 5th of the month, the renewal will take place on the 5th of the following month. The principle is similar for a yearly payment.
In case the Site does not manage to deduct the amount necessary for the payment of the ComeUp Plus account renewal on its anniversary date, the Member commits himself to update his payment method within 4 days following this refusal of payment. Once these 4 days have elapsed and without any action from the Member, the Member will no longer have access to his ComeUp Plus offer. The Member will then lose the benefits acquired in the manner described in article 13.4.4.
A cancellation of the ComeUp Plus account can be requested at any time. To do so, the Member must go to the page https://comeup.com/plus and click on "Change offer" by choosing the free offer. This cancellation will be effective on the anniversary date of the account renewal, every month or every year depending on the type of subscription subscribed. On this date, the Member will lose the benefits acquired in the manner described in article 13.4.4. Once a cancellation request has been made, there will be no more withdrawals from the Site.
An upgrade to a more expensive ComeUp Plus account will be effective immediately upon payment and validation. The anniversary date of the account will be updated to become the upgrade date. The renewal will then take place according to the conditions defined in article 13.2.3. Please note that even if there was time left on the previous offer, the difference is not refunded or deducted at the time of purchase.
A switch to a cheaper ComeUp Plus offer will be effective on the anniversary date of the offer renewal, either monthly or annually depending on the duration of the subscription. At this date, the Member will then lose the advantages acquired in the manner described in article 13.4.4. The renewal then takes place according to the conditions defined in article 13.3.4.
In case of cancellation, termination of the trial offer or change of the offer to a lower offer, the Member loses the benefits of the ComeUp Plus account to which he/she had subscribed.
Switching from a ComeUp Plus premium offer to a ComeUp Plus standard offer The following actions are taken automatically by the Site:
Changing from a standard ComeUp Plus offer to a free offer Here are the actions taken automatically by the Site, in order:
Switching from a ComeUp Plus Premium offer to a basic offer The actions taken by the Site correspond to all the actions detailed in the 2 previous parts.
It is to be noted that a Member who has requested a change of ComeUp Plus offer or a cancellation will not be able to make a new one or to buy a ComeUp Plus offer again until the Account has been updated.
Once paid, a ComeUp Plus offer cannot be refunded under any circumstances. The cancellation of an offer is defined according to the conditions of article 13.5.
When an offer is purchased and for each renewal, an invoice is available in the "Purchases" part of the Site, section "Invoices".
Copyright (c) 2022 ComeUp SAS - All rights reserved. ComeUp is a registered trademark of ComeUp SAS. The names of editors, media, services and more generally companies or products mentioned are the trademarks of their respective owners. All rights not expressly granted are reserved by ComeUp SAS.
Any illicit exploitation of all or part of the content of the Site and of the intellectual property rights will be the subject of a complaint to the competent legal authorities.
The obligation to provide information already exists in the Data Protection Act. It is reinforced by the RGPD: the information must be more complete and more precise.
In this context, we have updated this part of the conditions on 27/05/2018. The data controller is [email protected].
Personal information is collected through forms present on the pages of the Site such as the registration form or allowing a Member to update his/her profile. The data collection tools present on the Site are :
The traffic of the Site is analyzed with the Google Analytics tool.
A Facebook pixel is present, it can be used to advertise the Site on Facebook.
A Google pixel is present, which can be used to advertise the Site on the Google network.
When a Member activates the notifications, OneSignal collects some of your data ([https://onesignal.com/privacy_policy.
All banking data is processed by Braintree or PayPal and fully encrypted. The Site does not have access to it.
The Site transmits once a year in January to the French tax authorities the income of the previous year of French residents, professionals and individuals.
All information on sales, Sellers and buyers is not shared with a service provider outside the Site. It may however be used internally for the algorithm of sorting services in the search and categories or the management of e-mails.
The Site is committed to offering a right of opposition and withdrawal of personal information. The right to object is the possibility for Members to refuse that their personal information be used by the Site as mentioned in Article 10. The right of withdrawal is the possibility offered to Members to request that their personal information no longer appears on the Site.
It should be noted that the right of opposition does not apply to the processing. It would indeed be contrary to the objective of fighting against tax fraud to allow taxpayers to oppose the collection of information about them.
In order to exercise these rights, the Member can send his request: By post: 5euros / ComeUp Centre d''Affaires Reims - Bezannes 7 rue Pierre SALMON 51430 BEZANNES By e-mail: comeup.com/contact
In accordance with the law "informatique et libertés" of January 6, 1978 amended in 2004, Members have a right to access and rectify their information that they can exercise by sending their request: By post: 5euros / ComeUp Centre d''Affaires Reims - Bezannes 7 rue Pierre SALMON 51430 BEZANNES By e-mail: https://comeup.com/contact
Ranking services in the search and in the categories is an algorithmic process described here: https://support-en.comeup.com/article/1499-how-are-services-ranked
The personal information that the Site collects is kept in a secure environment. Persons working for the Site are required to respect the confidentiality of the information.
To ensure the security of personal information, the Site uses the following measures: high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions.
However, as no mechanism offers maximum security, there is always a degree of risk involved when using the Internet to transmit personal information.
The Site uses the PayPal and Braintree payment platforms. By agreeing to the terms and conditions of use of the Site, Member agrees to be bound by Braintree's terms and conditions, or PayPal's user agreements. Braintree TOS: https://www.braintreepayments.com/fr/legal
A Member can choose to enable push notifications on his browser to get alerts when he receives a message, has a new order, etc. (non exhaustive list). All notifications can be managed from this page: https://comeup.com/configuration/notifications By accepting the notification system, the Member is bound by the terms and conditions of OneSignal: https://onesignal.com/privacy_policy. To stop depending on these terms and conditions and to remove his data from their system, the Member must unsubscribe from the notification system.
In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, 5EUROS adheres to the Consumer Mediator of the FEVAD (Federation of e-commerce and distance selling) whose coordinates are as follows Médiateur de la consommation FEVAD BP 200015 - 75362 PARIS CEDEX 8 - [ https://www.mediateurfevad.fr] After prior written request of the consumers towards 5EUROS, the Service of the Mediator can be seized for any dispute of consumption whose settlement would not have succeeded. To find out how to contact the Mediator, Click here.
The Company ComeUp SAS is the editor of the Site comeup.com, the Internet users are the editors of the contributions on the Site. Under this information, the Company ComeUp SAS is a technical provider of the Internet in the sense of the Community Directive 2000/31/EC of June 8, 2000 on electronic commerce. Its head office is in Reims (SIRET 81752772400014) and its capital is 35 000 euros. The company OVH is the host of this Website.
This Website has been declared to the Commission Nationale de l''Informatique et des Libertés, which issued receipt no. 1679209 on June 11, 2013. For any questions, please consult the conditions of use of the Site. For all complaints about a content appearing on the website of ComeUp SAS and alleging an infringement of the public order or the rights of third parties, it is compulsory to fill in the contact form: comeup.com/contact.
Copyright (c) 2023 5EUROS SAS / ComeUp. All rights reserved. version number : 4.1 last update date : 06 February 2023