Feby Andrianasaina

@FebyANDRIANASAINA

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Content moderator/ English Teacher/ Client Service Advisor

Hi, I’m Feby 😊 Customer support specialist, experienced content moderator, and English teacher. I’m friendly, reliable, and quick to learn. I love helping people, solving problems, and making work easier for you. Let’s work together! ✨

Skills

  • Coaching en création de contenu éducatif
  • Gestion du service client
  • Modération des commentaires et discussions
  • Cours de langues pour débutants

Work experience

  • Content moderator (BPO) ADM Value Madagascar - Oct 2024 - Jan 2026
    - Making users' environment safe, - Selecting appropriate images and texts to meet the requirements of the platform, - Reporting suspicious activities, - Taking decisions based on the given information. - Working in team to get positive results.
  • Client Service Advisor Outsourcia Madagascar - Mar 2024 - Oct 2024
    - Prioritizing clients' satisfaction via email, - Handling clients' inquiries such as redund, reclamation and basic help, - Take appropriate action to keep all users safe, - Utilizing Zendesk to run the activities, - Working in team!
  • English Teacher High School - May 2023 - Dec 2023
    - Teaching General English as a Second Language, - Making the classroom engaging, - Utilizing visuals , Audio, various papers and online materials. - Encouraging students to participate and making them practice the language through group work.

Degrees and certifications

  • Bachelor's degree in English Language Teaching École Normale Supérieure Antananarivo Madagascar  ‐ Dec 2023
  • Advanced Certificate for General English CNELA  ‐ Sep 2019

My services

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Seller since Feb 2026