John Olenga

@JohnOlenga

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Bilingual IT Consultant & Ops | FR/EN + Swahili/Lingala | GTM, Automation & Digital Marketing.

Intermediate IT Consultant helping startups and SMEs scale in Francophone & East Africa.

I bridge business and tech: business process mapping, no-code automation, digital marketing and content ops.

Languages: French (native), English B2, Swahili (fluent), Lingala (native) - perfect for user onboarding, localization and support for African markets.

Tools: Notion, Airtable, Zapier/Make, HubSpot, Systeme.io, GA4, Meta Ads.

Available via Deel / Wise - fast onboarding, async-friendly.

My services

Orders in progress 0

Total sales 0

Seller since Sep 2026

Skills

  • Organizational skills
  • Web design
  • Business Manager
  • Web performance optimization

Work experience

  • IT Support Specialist Freelance - Since Dec 2024
    Reduced client failures by 25% via IT diagnostics. Deployed AWS cloud solutions (hosting, call center). Cut human error by 30% with cybersecurity training and MFA protocols. Managed Windows, Linux, and macOS setups.
  • IT Help Desk Support (Internship) SendMore,Inc. - Nov 2021 - May 2022
    Provided daily IT support to end-users. Onboarded new clients with feature demonstrations tailored to business needs. Identified recurring technical issues and proposed actionable workflow improvements.
  • Customer Service Team Lead Vodacom Congo (RDC) S.A. - Feb 2016 - Jul 2018
    Supervised 15 Tier-1 support agents. Built a real-time performance dashboard that boosted team productivity by 25%. Conducted regular check-ins to solve operational hurdles and lower staff turnover.

Degrees and certifications

  • IT Customer Support Basics Cisco Network Academy  ‐
  • Cybersecurity for Business EC - Council  ‐
  • Certified Ethical Hacker (CEH) Cisco Network Academy  ‐