Hi, I'm Mazida - a Revenue Operations and CRM Architect based in Indonesia, specializing in building scalable customer lifecycle systems for businesses across Southeast Asia. I help e-commerce brands, digital agencies, and startups transform their manual processes into automated systems that drive higher conversions, reduce churn, and increase revenue consistently. What I can do for you:

Complete WhatsApp Business Automation (SleekFlow, WATI, ManyChat, etc.) - including auto-replies, smart broadcasts, Click-to-WhatsApp campaigns, abandoned cart recovery, and high-converting follow-up sequences. End-to-End Customer Lifecycle Automation - from lead qualification to trial, paid conversion, retention, upsell, and expansion. CRM Architecture & Integrations using Make.com and n8n combined with Airtable, Notion, or your existing CRM. AI-powered tools such as custom chatbots and customer service/sales simulators. Revenue Ops audits + quick-win automations to fix leaky funnels fast.

Proven Results: Increased Close Won Rate from 13% to over 40% Tripled Trial Arranged volume (3x) Reduced Cost Per Acquisition by up to 14% Built and maintained 60+ automated workflows, saving 40%+ manual workload Contributed to acquiring 2,000+ new customers in a single year Led teams of up to 17 people across Indonesia, Singapore, and Malaysia

I don't just set up tools - I design systems that actually deliver measurable business impact and continue to compound over time. My focus is always on real ROI, not just pretty workflows. Perfect for: E-commerce & D2C brands Digital marketing agencies Businesses that rely heavily on WhatsApp for sales and customer support Companies looking to scale efficiently without massively increasing headcount

If your business is still relying on spreadsheets and manual follow-ups, or your WhatsApp channel isn't performing at its full potential, let's talk. I enjoy working with serious founders and teams who want to grow their business through smart systems and automation. Ready to build a customer engine that works for you 24/7? Feel free to message me.