@SmartOfficeSupport
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Virtual Assistant | Excel, Data Entry & Digital Organization
I provide reliable administrative and digital support for busy professionals and small businesses.
I can help with data entry, document formatting, web research, file organization, and spreadsheet cleanup (Excel / Google Sheets).
I also automate simple spreadsheet tasks and workflows to help save time and reduce manual work.
I’m detail-oriented, fast, and communicate clearly. If you need a quick and organized delivery, I can start right away.
I can work in English, Spanish, Portuguese and Catalan.
Portfolio
My services
Orders in progress 0
Total sales 0
Seller since Feb 2026
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I will build clean and professional Excel or Google Sheets dashboards to help you understand your business
SmartOfficeSupportFrom $83.10
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I will build a custom Google Sheets web app for secure data entry
SmartOfficeSupportFrom $153.41
Skills
- Google Sheets
- Document template creation
- Analytical thinking
Work experience
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Customer Success Team Lead
Leadtech Group -
Jul 2021 - Jul 2024
Led and coordinated a distributed Customer Success team in a SaaS environment, ensuring performance, quality, and engagement across projects. Built dashboards and performance tracking systems that enabled teams to monitor KPIs and prioritize actions -
Customer Service & Technical Support
CPM / Dyson (Remote) -
Jul 2020 - Jul 2021
Supported Iberian market customers and partners, managing product availability, logistics coordination, troubleshooting, and warranty processes. Worked with internal systems to track orders, deliveries, and service cases, ensuring timely resolution a -
Project Developer / Digital Consult
Hook My Idea -
Aug 2017 - Mar 2021
Designed and delivered digital projects with a strong operational and process focus. Produced documentation and guidelines to support execution and consistency. Coordinated multiple stakeholders across disciplines. -
Customer Service Specialist
Airbnb Campaign (CPM) -
Nov 2019 - Jul 2020
Supported hosts across Spanish, Portuguese, and English markets, managing complex cases related to availability, pricing, cancellations, payouts, and policy compliance. Conducted host education and one-to-one conversations to improve listing quality, -
Project manager
Masan (Rio de Janeiro, Brasil) -
Dec 2014 - Aug 2017
Coordinated complex, large-scale projects involving multiple stakeholders, including direct collaboration with the Olympic Committee (Rio 2016). Led the preparation of technical specifications, proposals, and contractual documentation for public tend
Degrees and certifications
- Project Management & Risk Management – PRINCE2 Methodology PRINCE2 ‐ Aug 2024
- Google Data Analytics – Professional Certificate Coursera ‐ Oct 2023
- B.A. in Art History UERJ ‐ Jul 2012
- Technical Diploma in Advertising & Marketing ETEC ‐ Dec 2004