@HaMai
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Jade
Hi, I’m Jade from Vietnam. I have 6+ years of experience in operations, business development, customer service, and e-commerce. I’ve worked on strategic operations, cross-functional projects, and improving business performance in fast-paced environments. Through my work, I’ve developed strong communication skills, attention to detail, and the ability to work accurately under pressure. I’m open to different types of remote work, willing to learn new skills, and always try to deliver quality work on time.
My services
Orders in progress 0
Total sales 0
Seller since May 2026
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I will professionally manage your customers and client relationships
HaMaiNew
From $16.28
Skills
- Canva
- Copywriting
- TikTok videos
- Meta Ads
- Customer service
- Administrative assistance
- Advertising budgets management
- Business development
Work experience
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Operations Manager
Jetzt Co., LTD -
Nov 2022 - May 2026
Oversee end-to-end operational processes; set sales targets and KPIs for the entire team; develop, approve, and evaluate marketing plans and procurement plans. Supervise product development based on market demand and manage strategic partnerships. -
Business Development - Account Mangement
Shopee Vietnam Pte. LTD -
Jun 2021 - Oct 2022
Managed over 1,000 strategic sellers, provided operational support, problem-solving, and platform tool guidance, conducted market analysis, and delivered weekly performance reports. -
Customer Service Representative
High Commerce LLC -
Jun 2020 - Jun 2021
Handled international customer inquiries and complaints via email, optimized service workflows, and shared best practices to support team improvement and growth.
Degrees and certifications
- Online Course in Retail Digital Supply Chain University of Pennsylvania ‐ Nov 2025
- Bachelor's Degree in Travel and Tourism Service Management Thuongmai University ‐ Jun 2020