EN-FR | Customer Support Specialist | Email & Chat Support | SaaS, Ecommerce, Hotel

I help ecommerce, SaaS companies and hospitality businesses enhance and manage their customer support interactions, enhance efficiency, and improve satisfaction using helpdesk tools like Zendesk, Intercom, Gorgias and Freshdesk.

I also provide ecommerce support services including order management, product inquiries, and listing updates, so that business owners can focus on growth.

My services are in English & French

Skills

Customer support
Customer service management
Customer relations
E-commerce platform management
IT support
Shopify
Chatbot
Multitasking
Multilingual translation
Microsoft Excel

Portfolio

EN = Managing, responding and troubleshooting incoming emails and chat for a SaaS email service business.
FR = Gestion et répondre à les email et chats entrants pour une entreprise SaaS en email marketing sur la plateforme Malt
EN = Managing and responding incoming emails and chat for an ecommerce Shopify store in Latvia.
FR = Gestion les emails et chats entrants pour une entreprise ecommerce sur Shopify au Lettonie.
EN = Managing and responding to chats and emails on Zendesk for an e-commerce store
FR = Gestion et répondre à les email et chat entrants via Zendesk pour une entreprise ecommerce.
EN = Managing, responding and troubleshotting incoming emails and chats for an ecommerce store via Gorgias.
FR = Gestion et répondre à les emails and chats entrants pour une entreprise ecommerce via l'outil Gorgias

Work experience

Customer Support/Success Specialist Mailmeteor - Since Aug 2024
EN = Manage, respond, and troubleshoot customer requests via email dans 12 heures. FR = Gérez, répondez et traitez les demandes des clients par e-mail in 12 hours.
Gestion Relation Client HostnFly - Nov 2021 - Dec 2023
EN = Customer service and concierge for holiday rentals FR = Gestion des relation clients pour locations de vacances et conciergerie.