I will be customer support for your ecommerce and SaaS business

Sales 0

Sold by Ije_Nwamaka •EN-FR | Customer Support Specialist | Email & Chat Support | SaaS, Ecommerce, Hotel Total sales 0

Bonjour à tous,

I am a Customer Support Specialist for Ecommerce and SaaS businesses for 4+ years.

Do you need an ENGLISH and FRENCH customer support agent for your Ecommerce or SaaS business?
Are you having a lot of email backlogs that you cannot handle alone?
Are you a French business looking for an English Customer Support Specialist?

That's why I'm here!

English = Native
French = Fluent-B2-C1

I will help you:
- Manage your emails and chats in English and French on all support tools (Gmail, Zendesk, Intercom, Gorgias, Freshdesk)
- Respond and investigate to all enquiries
- Create and manage templates for your support emails
- Handle refunds and returns via Stripe
- Manage your ecommerce shop on Etsy, Shopify.

For SaaS businesses and companies, I will manage your:
- Manage all support interactions for your users.
- Investigate and troubleshoot all queries or bugs.
- Escalate all complex requests to the engineering or software engineering department.

For every service, you will recieve a daily report of all responses and activities in .DOCX or PDF format.

I will be your customer support specialist and manage your emails - 20 emails - €15

Have any questions or personalised requests? Do not hesistate to leave a message!

I will be customer support for your ecommerce and SaaS business

  • €15.00

Customize service

All prices are excluding tax and bank fees. The total amount will be calculated during payment.

  1. Order
    your preferred service
    from one of our sellers
  2. Communicate securely via the website’s chat box
    from start to finish
  3. Sellers only get paid
    once you have validated the delivery

About the seller

Ije_Nwamaka

Performance
Orders in progress 0 Total sales 0 Seller since Apr 2025
Orders in progress 0 Total sales 0 Seller since Apr 2025

I help ecommerce, SaaS companies and hospitality businesses enhance and manage their customer support interactions, enhance efficiency, and improve satisfaction using helpdesk tools like Zendesk, Intercom, Gorgias and Freshdesk.
I also provide ecommerce support services including order management, product inquiries, and listing updates, so that business owners can focus on growth.
My services are in English & French

Learn more