My role. Virtual Assistant & Customer Support Specialist

I provided comprehensive administrative and customer support for an international brand, managing daily operations in both English and French. My work focused on streamlining professional communications and resolving complex customer inquiries through ticket management systems. By maintaining high responsiveness and attention to detail, I helped improve overall operational efficiency and ensured a seamless experience for global clients.

My role. Bilingual Virtual Assistant

Project description.

Provided comprehensive administrative support to a fast-growing startup, focusing on streamlining daily operations and improving executive productivity.

Key Achievements:

Email Management: Cleaned and organized an inbox of 500+ unread messages, setting up a labeling system that saved the CEO 5 hours per week.

Calendar Coordination: Scheduled international meetings across multiple time zones (EST, CET, EAT).

Data Management: Updated and maintained a CRM database with 100% accuracy.

Bilingual Support: Translated sensitive business documents and handled professional correspondence in both.

My role. Customer Support Specialist & Virtual Assistant

Project description.

Managed high-volume customer inquiries for international clients in both English and French.

Key Results:

Handled Live Chat, Email, and Tickets using Zendesk and Intercom.

Maintained a 95%+ CSAT score by providing accurate and empathetic solutions.

Reduced response times by 30% through efficient workflow management.

Provided seamless bilingual assistance, ensuring professional communication for global brands.

My role. Bilingual Sales Assistant

Project description.

Help a European startup expand into the North American market by identifying and engaging high-quality leads.

My Approach:

Lead Generation: I conducted deep research to build a targeted list of 200+ qualified prospects per week using LinkedIn Sales Navigator.

Sales Adaptation: I adapted the original French sales pitch into a high-converting English outreach strategy. Outreach: Managed cold email campaigns and LinkedIn networking to book discovery calls. Results: Successfully established a pipeline of interested prospects and improved the response rate by 15% through cultural adaptation.