Legal document translation from English to French

The CEO of a mid-sized company needs to travel from Abidjan to Dakar and Accra over 4 days for back-to-back client meetings and a conference, while maintaining 2-3 virtual meetings per day with the home office. This case study shows the planning approach: requirements gathering, itinerary construction, conflict resolution, and contingency planning.

This tracker demonstrates how an EA can support project coordination by maintaining visibility across multiple workstreams, tracking owners, deadlines, statuses, and dependencies — keeping the executive informed without requiring them to chase updates.

During my role as Customer Support Agent & Promoter at MOOV Africa CI (2018-2021) and MTN CI (2017-2018), I managed an average of 250+ customer requests per week while maintaining a zero escalation backlog. This case study illustrates the process used to resolve a representative complaint efficiently, without it requiring transfer to a specialist team.