Content moderator/ English Teacher/ Client Service Advisor
Hi, I’m Feby 😊
Customer support specialist, experienced content moderator, and English teacher. I’m friendly, reliable, and quick to learn. I love helping people, solving problems, and making work easier for you. Let’s work together! ✨
Content moderator (BPO)
ADM Value Madagascar -
oct. 2024 - janv. 2026
- Making users' environment safe,
- Selecting appropriate images and texts to meet the requirements of the platform,
- Reporting suspicious activities,
- Taking decisions based on the given information.
- Working in team to get positive results.
Client Service Advisor
Outsourcia Madagascar -
mars 2024 - oct. 2024
- Prioritizing clients' satisfaction via email,
- Handling clients' inquiries such as redund, reclamation and basic help,
- Take appropriate action to keep all users safe,
- Utilizing Zendesk to run the activities,
- Working in team!
English Teacher
High School -
mai 2023 - déc. 2023
- Teaching General English as a Second Language,
- Making the classroom engaging,
- Utilizing visuals , Audio, various papers and online materials.
- Encouraging students to participate and making them practice the language through group work.
Diplômes et certifications
Bachelor's degree in English Language TeachingÉcole Normale Supérieure Antananarivo Madagascar ‐
Advanced Certificate for General EnglishCNELA ‐