Qualified and experienced support for insurance professionals, brokers and adjusters. ✅ What I do for you : Policy administration, updates and document management Full claims handling and file management (opening, follow-up, closing) Bilingual liaison : Insurers, solicitors, experts and third parties (FR ↔ EN) Compliance checks and file audit preparation (FCA standards) Archiving, backlog clearing and secure document organisation My background : European Bachelor’s Degree in Banking & Insurance + Hands-on experience in insurance operations with AXA and Anglo-French Adjusters. I know exactly the terminology, rules and procedures of the sector. 🔒 Strict confidentiality and compliance - I handle sensitive data with absolute care. Tools : Office 365, Excel, CRM, CATI, secure file systems.

Expert management of FreeAgent software for small businesses and professionals. ✅ What I master : Complete setup and daily use of FreeAgent Creation, sending and tracking of invoices / quotes Bank reconciliation and transaction categorisation Expenses, receipts and VAT management Financial reporting and document preparation

My experience : I used FreeAgent in my roles as Business Administrator and Freelance Virtual Assistant, managing full financial workflows, ensuring compliance and accuracy. Confidential & compliant work ; I am ready for audit or accounting review.

Daily use of the HR module in Optima for workforce management, time tracking and payroll preparation. ✅ What I master and do : Management of employee rosters, schedules and time recording Attendance monitoring, leave tracking and absence updates Preparation and verification of monthly payroll inputs Maintenance of accurate records for 45+ staff members Strict compliance with internal procedures and data protection rules My experience : As Business Administrator, I used the HR section of Optima daily to manage all personnel administrative tasks, ensuring data accuracy and timely transmission to finance for payroll processing. Confidential & compliant work - full respect of GDPR and personnel data confidentiality.

Precise financial tracking, cash management and bank reconciliation for regulated structures. ✅ What I master : Daily cash monitoring & transaction logging Classification of income & expenses by category Full bank reconciliation & gap analysis Financial reporting & audit-ready documentation Petty cash management & control 📌 My experience : Managed full financial administration, daily liaison with finance department, and monthly reporting for a healthcare group. Cleared 2 years of backlog and optimised tracking processes. 🔒 Rigorous & compliant work — all records organised, verified and secure.