@SmartOfficeSupport
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Virtual Assistant | Excel, Data Entry & Digital Organization
I provide reliable administrative and digital support for busy professionals and small businesses.
I can help with data entry, document formatting, web research, file organization, and spreadsheet cleanup (Excel / Google Sheets).
I also automate simple spreadsheet tasks and workflows to help save time and reduce manual work.
I’m detail-oriented, fast, and communicate clearly. If you need a quick and organized delivery, I can start right away.
I can work in English, Spanish, Portuguese and Catalan.
Portfolio
Mes services
Commande en cours 0
Vente au total 0
Vendeur depuis févr. 2026
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I will build clean and professional Excel or Google Sheets dashboards to help you understand your business
SmartOfficeSupportÀ partir de 82,27 $US
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I will build a custom Google Sheets web app for secure data entry
SmartOfficeSupportÀ partir de 151,88 $US
Compétences
- Google Sheets
- Modèles de documents
- Pensée analytique
Expériences professionnelles
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Customer Success Team Lead
Leadtech Group -
juil. 2021 - juil. 2024
Led and coordinated a distributed Customer Success team in a SaaS environment, ensuring performance, quality, and engagement across projects. Built dashboards and performance tracking systems that enabled teams to monitor KPIs and prioritize actions -
Customer Service & Technical Support
CPM / Dyson (Remote) -
juil. 2020 - juil. 2021
Supported Iberian market customers and partners, managing product availability, logistics coordination, troubleshooting, and warranty processes. Worked with internal systems to track orders, deliveries, and service cases, ensuring timely resolution a -
Project Developer / Digital Consult
Hook My Idea -
août 2017 - mars 2021
Designed and delivered digital projects with a strong operational and process focus. Produced documentation and guidelines to support execution and consistency. Coordinated multiple stakeholders across disciplines. -
Customer Service Specialist
Airbnb Campaign (CPM) -
nov. 2019 - juil. 2020
Supported hosts across Spanish, Portuguese, and English markets, managing complex cases related to availability, pricing, cancellations, payouts, and policy compliance. Conducted host education and one-to-one conversations to improve listing quality, -
Project manager
Masan (Rio de Janeiro, Brasil) -
déc. 2014 - août 2017
Coordinated complex, large-scale projects involving multiple stakeholders, including direct collaboration with the Olympic Committee (Rio 2016). Led the preparation of technical specifications, proposals, and contractual documentation for public tend
Diplômes et certifications
- Project Management & Risk Management – PRINCE2 Methodology PRINCE2 ‐ août 2024
- Google Data Analytics – Professional Certificate Coursera ‐ oct. 2023
- B.A. in Art History UERJ ‐ juil. 2012
- Technical Diploma in Advertising & Marketing ETEC ‐ déc. 2004