Hello and welcome!

Are you overwhelmed by customer messages?

I am Hermex, a dedicated Customer Support Specialist based in Madagascar, available to help you provide excellent customer service.

WHAT YOU GET IN BASIC SERVICE (5,62 $US):

For 5,62 $US, I will handle customer support for 1 hour or up to 15 conversations:
- Answer via Chat, Email, Instagram DM, or WhatsApp
- Professional, friendly, and fast responses
- Order tracking and simple FAQs
- Delivery: Within 24 hours (report + summary of conversations)

WHY WORK WITH ME?

✓ Bilingual: French (Native/Bilingual) and English (Fluent)
✓ Super reactive: Response time under 15 minutes during working hours
✓ Patient, empathetic, solution-oriented
✓ Available 6 days/week, timezone GMT+3 (close to Europe/France)
✓ Experience with Shopify stores, marketplaces like Vinted style, and coaching businesses
✓ Tools: Zendesk, Gorgias, Gmail, WhatsApp Business, Instagram

HOW IT WORKS:

1. You contact me and explain your needs
2. You give me access to your support tools (Gmail, FAQs, etc.)
3. I start handling your customers and send you a daily report

Ready to delight your customers?

Contact me before ordering to discuss your project!

Hermex