# Gain total confidence from your prospects and build customer loyalty with professional customer service that truly meets their expectations


~ *I understand how difficult it can be to respond quickly and effectively to **customers** questions by **E-mail**, **messenger** etc.. before their purchase, while simultaneously managing your prospecting activity, setting up and optimizing campaigns etc…*~

~ *I know how important it is to provide clear product information, detailed buying guides, and personalized support to help your potential customers make informed decisions.*~

~ *I understand the challenges of managing product returns and exchanges, ensuring that your customers benefit from a smooth and satisfying process.*~

~ *I know how frustrating it can be to manage delivery issues, such as delays or lost packages, claims while maintaining a relationship of trust with your customers.*~

~ *I understand how important it is to process refund requests quickly and professionally, adhering to your company's policies and preserving customer satisfaction.*~

~ *I know how complex it can be to manage customer complaints and dissatisfaction, presenting tailored solutions to solve their problems and maintain their trust in your brand.*~

~ *I understand the challenges of managing customer support requests online, providing clear and timely responses to resolve issues and maintain a quality relationship with your customers.*~

~ *I know how important it is to carefully track return and refund requests, minimizing errors and ensuring efficient processing to ensure customer satisfaction.*~

~ *I understand how difficult it can be to manage communications with suppliers and carriers, ensuring orders are shipped correctly and on time to satisfy your customers.*~

~ *I know how crucial it is to set up tracking and notification systems to inform your customers of the status of their orders, using uncertainties and developing their overall experience.*~

**As a customer service management expert specialized in dropshipping ,e-commerce or brand I understand your challenges , problems and needs, offering you a complete and professional solution for an exceptional customer experience.**

# What does customer service management mean for an e-commerce or dropshipping business?

*The management of a customer service for an e-commerce or dropshipping brand represents the central pillar of the relationship with customers. This includes all interactions and efforts to provide quality support, answer questions, solve problems, and ensure customer satisfaction before, during, and after purchase. Effective customer service helps build customer trust, build engagement, and promote a positive reputation for the brand, which is critical in a competitive online environment.*


Managing effective customer service offers many benefits for an e-commerce and dropshipping brand. Here are some of the benefits it brings:*

**Customer Satisfaction**: Quality customer service management makes it possible to respond quickly and effectively to customer requests, increasing their satisfaction and loyalty to the brand.

**Positive Reputation**: Good customer service has generated positive testimonials, favorable reviews and a solid reputation, which helps to attract **new customers** and **retain** existing ones.

**Competitive differentiation**: In a competitive market, excellent **customer service** can be a major **competitive advantage** , **providing a superior** customer experience** over **competitors**.

**Customer retention**: **Quality customer service** **,promoting customer retention** by **retaining customers** and encouraging them to return for future purchases.

**Increased sales**: Satisfied **customers** are more likely to recommend the** brand**, make recurring **purchases** and increase further, which drives sales.

**Problem management**: A **customer service** allows to quickly solve problems and **customer dissatisfaction**, which avoids **returns**, **refunds** and possible **negative consequences** on the **reputation** of the **brand.**

**Valuable Feedback** : **Interactions** with **customers** provide valuable **information** about their **needs**, preferences and expectations**, allowing for the adjustment of **business strategies** and the improvement of **products or services offered**.

**Long-term customer relationship**: By developing a **relationship of trust** with **customers**, **customer service management** promotes **sustainable interactions **and creates **recurring sales opportunities**.

**Customer service management** creates **personalized** and **authentic** interactions. We understand the importance of building a relationship of trust with every customer.

Our exchanges are designed to meet the specific needs of **your customers** and **prospects** using an **empathetic tone** , **fostering** a **mutual understanding**.

**This service** is aimed at **individuals**, **companies**, **e-merchants** and **dropshippers** who wish to delegate the management of their **after-sales service** **(after-sales service)** to **professionals **and expect an excellent** after-sales service**:

Reply to messages from customers or prospects in your inbox

Respond to messages from customers or prospects on Facebook Messenger

Moderation/response to customer comments on Facebook

Hide negative comments

Respond to messages/comments from customers or prospects on Facebook

Respond to messages/comments from customers or prospects on Instagram

Tiktok: posts and comments

Supplier dispute/Aliexpress/Alibaba

Paypal/Stripe Dispute



**WHY DO I NEED TO MANAGE YOUR CUSTOMER SERVICE?**


~My name is Marioce Guidimaizoun, expert in web marketing and customer service management (after-sales service). With many years of experience, I have collaborated with many e-merchants and dropshippers, helping them to optimize their customer service. As the founder of a successful web marketing agency, I am passionate about developing strategies to ensure customer satisfaction and loyalty.

~Managing successful customer service is critical to the success of an online business. I recommend methods such as responsiveness and speed in responding to customers. I set up effective communication channels such as ticket systems, live chats, and instant messaging platforms to quickly resolve issues.

~I also value the personalization of the customer experience. As each customer is unique, I use customer relationship management (CRM) tools to collect and analyze customer information, in order to provide a personalized service tailored to their needs.

~Empathy and active listening are also important aspects. I attach great importance to understanding the needs of customers and offering them tailored solutions. I insist on training my teams to develop listening skills, which helps build a relationship of trust.~

~In case of problems, my priority is to ensure an effective resolution. I coach my team to take a proactive approach to finding quick and satisfying solutions for clients.~

~Monitoring and evaluation are essential for continuous improvement of customer service. I collect customer feedback, analyse data and use Key Performance Indicators (KPIs) to measure the effectiveness of our actions~.

~Through my passion for web marketing and mastery of customer service management, I have helped many e-merchants and dropshippers develop a solid reputation and build customer loyalty. My approach to customer satisfaction and continuous improvement has proven itself.~

As the head of a successful web marketing agency, I am constantly on the lookout for the latest trends and best practices in the industry. I am committed to providing innovative solutions and helping my clients achieve their business goals ~.

~If you are looking for an expert in web marketing and customer service management to optimize your customer service, I am here to support you. Trust my expertise and together we will build an exceptional customer experience that will set you apart from your competitors~.

** MANAGEMENT TOOLS THAT WE USE TO INCREASE OUR PRODUCTIVITY, AND MAKE A GOOD PLANNING TO OFFER YOU A CUSTOMER SERVICE AT THE TOP.**
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Chatra
Dsers
Facebook
Freshdesk
Gmail
Instagram
Oberlo
Paypal
Shopify
Slack
Stripe
Tidio
Trello
Wordpress
Zendesk
Meta business suite
shopify
post
chronopast
Fdex
DHL



## What I thrive on as a basic offer for my basic service at 5euros


**FOR 5EUROS**

*I will answer 15 mails , 5 facebook/instagram messages and reply to the 10 comments on facebook for a single shop*

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**Here are the options that give you exceptional customer service management**

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Pack for 1 week Silver Pack Standard Pack Gold Pack Premium Pack Premium Plus Pack
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Number of daily interactions 0 to 40 0 to 60 0 to 90 0 to 150 0 to 250
Mailbox
Facebook messenger
Facebook comments moderation
Order Processing
Refund Request Processing
Delivery Tracking
Disputes supplier aliexpress/alibaba
Paypal/Stripe dispute management 10 maximum 15 maximum 20 maximum
Messages , Instagram comments
Messages and comments tiktok
Duration of management of your customer support (estimated duration) 1h30/d 10h30/week2h/d 14h/week 2h30/d 20h30/week 3h/d 21h/week 4h/d 28h/week
Weekly Price 100€/week 130€/week 170€/week 195€/week 220€/week


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# Manage your customer support for two weeks

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2 Week Pack Silver Pack Standard Pack Gold Pack Premium Pack Premium Plus Pack
------------------
Number of daily interactions 0 to 40 0 to 60 0 to 90 0 to 150 0 to 250
Mailbox
Facebook messenger
Facebook comments moderation
Order Processing
Refund Request Processing
Delivery Tracking
Disputes supplier aliexpress/alibaba
Paypal/Stripe dispute management
Messages , Instagram comments
Messages and comments tiktok
Duration of management of your customer support (estimated duration) 1h30/d 10h30/week2h/d 14h/week 2h30/d 20h30/week 3h/d 21h/week 4h/d 28/week
Price for 2 weeks 200€ 260€ 340€ 390€440€



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## MANAGEMENT OF YOUR AFTER-SALES SERVICE PACK FOR 01 MONTHS

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MONTHLY PACK Silver Pack Standard Pack Gold Pack
------------
Number of daily interactions 0 to 90 0 to 180 0 to 250
Mailbox
Facebook messenger
Facebook comments moderation
Order Processing
Refund Request Processing
Delivery Tracking
AliExpress/Alibaba Supplier Disputes
Paypal/Stripe dispute management
Messages , Instagram comments
Tiktok Messages and Comments
Duration of management of your customer support (estimated duration) 1h30/day 10h30/week2h/day 14h/week 2h30/day 20h30/week
Monthly price 350€/01 MONTHS 500€/01 MONTHS 750€/01 MONTHS


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**FREQUENTLY ASKED QUESTIONS ( FAQ )**


## How can your customer service management service help my dropshipping business?

Our **customer service management** service for **companies** of **dropshipping** allows you to **focus** on the **growth** of your **company**. We take care of **communication** with your **customers**, answer their **questions**, process **returns** and **solve problems** **related** to **orders**.


## What communication channels do you use for customer service in dropshipping?

We support the most common **communication channels** such as **emails**, **chats** live on your **website** and **social networks**. We make sure **to be accessible** to your **customers** **in order to** address **their** **concerns** and **resolve** their **problems quickly**.


## How do you handle drop shipping issues?

As an expert in **customer service management**, we work closely with your **suppliers** to resolve **delivery issues**. We track **parcels**, communicate with **carriers** and inform your **customers** about **the status** of their **delivery**.


## How do you handle returns and refunds in dropshipping?

We take care of the return and **refund** process following your **policies** and **procedures**. We **communicate** with your **customers**, handle **return requests** and coordinate **refunds** in accordance with your **instructions**.


## How to ensure customer satisfaction in dropshipping?

We focus on **customer satisfaction** by providing friendly, **responsive and professional service**. We strive to **solve problems** satisfactorily **for your** customers**, ensuring they have a **positive experience** with their **purchases**.


## How can I track your customer service team's performance in dropshipping?

We **provide** **regular reporting** on the **performance** of our **customer service** team. You will be able to track key **metrics** such as **response time**, **customer satisfaction** and other relevant metrics to assess our **effectiveness** and make **informed decisions**.


## Can I customize your team's responses and interactions with my customers?

Absolutely! We work closely with you to understand your **tone**, your **communication style** and your **brand values**. We customize our **responses** and **interactions** to reflect **the image** and **voice** of your **company**.


## How do you handle order spikes and busy periods in dropshipping?

We are prepared to handle spikes in **orders** and busy periods in **dropshipping**. We implement **proactive planning**, increase our team if necessary and show flexibility to guarantee.


## How to place an order?

Select below the option that suits you and click on the **"Order"** button.

For urgent needs, select **express delivery** at the end of your **order**.

Start the adventure of obtaining exceptional **customer support** in record time and with **the hyper professional team**.

If you have any further questions please feel free to **contact us** by clicking on the **contact** button and I am also **available** by **direct call** on the **platform**.


*~Thank you more for the adventure of managing your customer service at the top~*