Win the hearts of your customers by delegating your customer service to a professional.

Why delegate your customer service?

Delegating your customer service means freeing up time to work on your sales, marketing and advertising strategy, so you can improve your performance. Whether you have a brand or a dropshipping shop, you'll find many advantages:

💸 Economic benefits

Whether in terms of customer acquisition costs or the resources deployed for prospecting, the economic benefits to be found in having good customer service are non-negligible for businesses. And why is that? Because attracting new customers costs around 6 to 7 times more than retaining existing ones.

💥Facebook Ads

More and more Facebook advertisers are having their ad accounts banned. A poor Customer Feedback Score means taking the risk of having your account blocked. So having good customer service is now essential, especially if one of your biggest sources of traffic acquisition comes from your Facebook ads.

💔 Customers remember good and bad customer service

It's important to remain positively anchored in the consumer's mind. Your customers' satisfaction will always bring you good things and help fuel your good brand image.

🧲 Good customer management improves brand awareness

A customer who is satisfied with a brand or product is a customer who talks about it. If you offer quality customer service, you'll be lucky to see positive comments about your company flourish on social networks and other review sites.

😇 Did you know? Numerous studies also show that people's purchasing decisions are based primarily on the recommendation of a close friend or family member, rather than on seeing an advertisement. So remember this: a satisfied customer is the best ambassador you can have. On the other hand, it's also important to know that a dissatisfied customer will talk about their experience three times as much as a satisfied one, which will be very bad for your business.

👑 Stand out from the competition

With good customer service, you can make the difference.** Satisfaction is a good means of differentiation** and customers will come back to you rather than elsewhere.

🙌 Identify customer needs and problems

Customer service is useful for detecting, for example, a desire on the part of your customers for an associated offer that you can put in place. This would boost your sales while showing buyers that you're taking their feedback into account. Also, you'll be able to see from buyers' messages if there's a problem with your current offer. This will enable you to rectify the situation quickly and avoid the worst.

Still not convinced?

Every entrepreneur is bound to have in mind some great companies that represent a model of success. Among the most frequently cited are Apple and Amazon: Companies known worldwide for their success... But also for the quality of their customer service !
When you see how hard these companies work to deliver best customer service to their customers, you can't doubt the role it plays in their success.
Every company, whatever its sector of activity, should take inspiration from this success story.

Who I am ?
With a strong background in e-commerce, marketing, sales and customer relations, my knowledge enables me today to offer a quality service to professionals who need it.
Today, I support numerous dropshipping boutiques and well-known French brands.

My services

Shopify, Woocommerce, Stripe, Paypal, Aliexpress, social medias, customer service management : these are no longer secrets to us.
We can easily adapt to any type of business model: Brand, Dropshipping, Service, Crafts, Service providers. We also work easily with any management platform such as Zendesk, Tidio, Reamaze, ...

Customer service: My offers

Mailbox, Facebook Messenger, moderation and handling of comments on social networks, Paypal disputes, Stripe, Aliexpress or suppliers: depending on your needs, we'll take care of everything.

Basic package:

The minimum requirement is 0 to 15 interactions per day and per shop, over one week. This corresponds to Pack 1.
To select this basic offer, do not select any other option when you make your purchase.
See offer details below and other available options.

Available languages : French, English, Spanish

French : native language.
English : customer support agents are bilingual.
Spanish : customer support agents are native.

📌 BOOK YOUR CUSTOMER SUPPORT FOR 1 WEEK :

📌 BOOK YOUR CUSTOMER SUPPORT FOR 2 WEEKS :

📌 BOOK YOUR CUSTOMER SUPPORT FOR 3 WEEKS :

📌 BOOK YOUR CUSTOMER SUPPORT FOR 4 WEEKS :

Only available for the packs 1, 2 and 3

📌 INTERACTIONS :

1 interaction corresponds to the sending of a response to a customer message (an e-mail, a comment or a message) + 1 associated action*.

*1 associated action = Action required to respond correctly to your customer's message.
This therefore includes modifying or cancelling an order, or looking for follow-up information, or sending a message to your supplier, or opening a dispute with your supplier, if necessary.

📌 OPTIONS :

I manage your Stripe and Paypal disputes for you.
This option includes :

• Contacting your customer to settle the dispute amicably
• Setting up a Stripe or Paypal file
• Sending the file to Paypal or the bank that initiated the dispute (Stripe)

🚩 INFORMATIONS :

⚠️ Please order only one pack per order.
Only stripe and paypal litigation options can be added to your order.

• Your customer support is available from Monday to Saturday inclusive.
• A 1 week pack = 7 working days included, excluding Sundays.
• A 2-week pack = 14 working days included, excluding Sundays.
• A 3-week pack = 21 working days included, excluding Sundays.
• A 4-week pack = 28 working days included, excluding Sundays.
• Please allow 24 to 48 hours (excluding Sundays and public holidays) for your support to be set up.
• After-sales service may not be available on certain public holidays. You will be notified in advance and this will not be deducted from your order, i.e. the holiday not worked will be made up and not lost.

🚩 EXPRESS DELIVERY:

ONLY for professionals with a volume of requests requiring more time than the daily deadline.
For example: Pack 2 for up to 25 interactions per day in 1 day (i.e. 175 interactions in a single day), to deal with overdue requests in your mailbox.

Need more information ? Please contact me ! It will be a pleasure for me to answer you. :)