I will be customer support for your ecommerce and SaaS business
Vente 0
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Proposé par Ije_Nwamaka •EN-FR | Customer Support Specialist | Email & Chat Support | SaaS, Ecommerce, Hotel Vente au total 0
I am a Customer Support Specialist for Ecommerce and SaaS businesses for 4+ years.
Do you need an ENGLISH and FRENCH customer support agent for your Ecommerce or SaaS business?
Are you having a lot of email backlogs that you cannot handle alone?
Are you a French business looking for an English Customer Support Specialist?
That's why I'm here!
English = Native
French = Fluent-B2-C1
I will help you:
- Manage your emails and chats in English and French on all support tools (Gmail, Zendesk, Intercom, Gorgias, Freshdesk)
- Respond and investigate to all enquiries
- Create and manage templates for your support emails
- Handle refunds and returns via Stripe
- Manage your ecommerce shop on Etsy, Shopify.
For SaaS businesses and companies, I will manage your:
- Manage all support interactions for your users.
- Investigate and troubleshoot all queries or bugs.
- Escalate all complex requests to the engineering or software engineering department.
For every service, you will recieve a daily report of all responses and activities in .DOCX or PDF format.
I will be your customer support specialist and manage your emails - 20 emails - €15
Have any questions or personalised requests? Do not hesistate to leave a message!
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À propos du vendeur
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I help ecommerce, SaaS companies and hospitality businesses enhance and manage their customer support interactions, enhance efficiency, and improve satisfaction using helpdesk tools like Zendesk, Intercom, Gorgias and Freshdesk. I also provide ecommerce support services including order management, product inquiries, and listing updates, so that business owners can focus on growth. My services are in English & French